Legal
Privacy Policy
Last updated: August 2026
1. Introduction
F.I.D. Integrated Services ("we", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, client portal, and services. It applies in conjunction with our Terms & Conditions.
2. Information We Collect
We collect information you provide directly to us, such as your name, email address, and any details you submit through forms or your client portal account. We also collect information related to the services you engage us for, including invoices and payment records. Payment card details are never stored by us — they are processed securely by our payment provider, Stripe.
3. How We Use Your Information
We use your personal data to provide and manage the services you have requested, to process payments and issue invoices, to communicate with you about your projects and account, to send payment reminders and service updates, and to comply with our legal obligations. For users of our Web Scout & Website Testing portal, we also use your account data to track the leads and test reports you submit and to manage your access to that portal.
4. Legal Basis for Processing
We process your personal data on the following lawful bases under the UK GDPR: the performance of a contract with you (to deliver services and process payments), our legitimate interests in operating and securing our business, and compliance with legal obligations to which we are subject.
5. Sharing & Third Parties
We do not sell your personal data. We share information only with trusted service providers who help us operate our business, such as our payment processor (Stripe) and our hosting and platform providers, each of whom is bound by obligations of confidentiality and security. We may also disclose information where required by law.
6. Data Retention
We retain your personal data only for as long as is necessary to provide our services, to meet legal or regulatory requirements, and to resolve disputes. Once data is no longer needed, it is deleted or anonymised.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the UK GDPR you have the right to access the personal data we hold about you, request its correction or deletion, restrict or object to its processing, request its portability, and withdraw any consent you have given. To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website may use cookies and similar technologies to operate effectively and to understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function correctly without them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, and the "Last updated" date below will reflect the most recent revision.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at hello@fids-studio.com.