Legal
Terms & Conditions
Last updated: 17 September 2026
1. Introduction
These Terms & Conditions ("Terms") govern your use of the F.I.D. Integrated Services Ltd website, client portal, and any services we provide (the "Services"). By creating an account, placing an order, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Our Services
F.I.D. Integrated Services Ltd (Company No. 17005482) is a UK registered digital design and development studio. We build fixed-scope websites, web applications and software platforms (the Studio Works packages published on our Works page), provide ongoing hosting, maintenance and Care plans, and operate a client portal. We also operate a Web Scout & Website Testing portal where approved scouts source leads and testers verify websites before client deployment, subject to a separate agreement presented at login. Specific deliverables, timelines, and pricing for any engagement are set out in the individual proposal, invoice, or agreement agreed between you and us.
3. Accounts & Client Portal
When you register for a client portal account, you must provide accurate and complete information and keep your login credentials secure. You are responsible for all activity under your account. If you become aware of any unauthorised use of your account, you must notify us immediately.
4. Orders & Payments
Invoices issued through the client portal are payable in GBP via our secure payment provider, Stripe. One-off payments are due by the date stated on the invoice. Where a payment is not received by the due date, the invoice may be marked as overdue and reminder notices may be issued.
5. Recurring Subscriptions
Where you elect to pay for a service on a recurring basis (for example, web hosting or maintenance), your subscription will continue to renew automatically at the agreed interval until cancelled. By starting a recurring subscription you authorise us to charge the recurring amount to your payment method until the subscription is cancelled.
6. Cancellations & Refunds
You may cancel a recurring subscription at any time from your client portal, with cancellation taking effect at the end of the current billing period. Refunds, where applicable, are assessed on a case-by-case basis. If you believe you have been charged in error, please contact us and we will review the matter promptly.
7. Studio Works Purchases
Studio Works packages (Launch, Business, Commerce, Systems, Intelligence) are billed as a 50% deposit on signing and a 50% balance on launch. The deposit is refundable in full within 14 days of payment if build work has not started; once work has started, the deposit covers work completed to date. Care plans are billed monthly in advance with a three-month minimum on every tier, then month-to-month — cancel any time. Each Care plan includes a monthly studio-time allowance (30 minutes on Launch; longer on higher tiers) for small updates — text, prices, images, opening hours — handled inside the allowance with no invoice and no counting. When a request will not fit the allowance, it is proposed first as a fixed mini-job and nothing starts until the client approves it in the Client Portal. Work beyond the monthly allowance ("Outside the Menu") is charged as fixed mini-jobs, quoted before work starts, priced from £49/hour with a one-hour minimum per job, approved in the Client Portal before start, and invoiced on completion; overruns are the studio's risk, not the client's. Data export is provided on request. Work outside the published package scope ("Outside the Menu") is billed per agreed milestone with written change requests. The Intelligence tier includes up to 500 AI assistant interactions per month; if sustained excess is expected, a top-up is agreed in writing before any charge.
8. Intellectual Property
All content, designs, and materials created by F.I.D. Integrated Services Ltd remain our intellectual property until full payment has been received. Upon settlement of all applicable invoices, ownership of the agreed deliverables transfers to you. On full payment, the client owns all deliverables created specifically for their project — including content, copy, imagery, design assets and brand materials — and their data is exportable at any time on request. The underlying software platform and its source code remain the property of F.I.D. Studio and are provided as a hosted service under these terms; platform hosting and operation are included in the applicable Care plan or project setup fee. These Terms do not grant you any right to use our branding, logos, or trademarks without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, F.I.D. Integrated Services Ltd shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Services. Our total liability in respect of any claim shall not exceed the amount you have paid us for the specific service giving rise to the claim.
10. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page, and the "Last updated" date below will reflect the most recent revision. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Electronic Signatures
F.I.D. Studio uses electronic signatures in accordance with the UK Electronic Communications Act 2000 and the retained eIDAS Regulation. Electronic signatures applied through our client portal are valid and binding. When you sign a document electronically, your signature, the date and time of signing, and your IP address and user agent are recorded as part of an audit trail retained by us as evidence of the signing event. You consent to the use of electronic signatures for documents shared with you through the client portal and acknowledge that a wet-ink signature is not required for such documents to be legally effective.
13. Contact Us
If you have any questions about these Terms, please contact us at hello@fids-studio.com or by post at: F.I.D. Integrated Services Ltd, 11 Stonecote Road, Canterbury, Kent CT3 3NS, United Kingdom.